Terms and Conditions

By booking a studio session you agree to the following terms and conditions. For Hire Terms, click here.

These terms and conditions are an agreement between the Hirer (‘You’) and Triple Threat Media Limited(12603382) - trading as ‘Norwich Photography Studio’, Norwich Headshots’ and ‘Norfolk Pawtraits’' (‘We’, ‘Our’, ‘Us’). By booking a studio session you agree to the following terms and conditions.

Any of these names may be used interchangeably and also act as the "Service provider" or "Photographer" for the purposes of these terms. The Customer may be known as the "Client".

The client will be able to view and select their favourite photos either straight after the session or via online gallery, typically within 48 hours.

The number of selects included in the session are detailed in the session description at booking. Additional retouched images may be purchased at £30 each.

Image retouching can take up to 7 working days after selection by the client, though is typically completed much sooner. Finished images will be delivered via download link to the digital files.

Retouching is limited to tonal, colour balance and softening adjustments to taste of the service provider, as well as removal of any temporary imperfections(such as spots) which the Client has made the photographer aware of on the day of the shoot.

Download links are valid for 30 days from sending, after which files may be deleted. It is the responsibility of the client to download and safely store the digital files within this period. Should the client request files be re-hosted for download after 30 days, the service provider may choose to do so should files still be available, however an admin fee will apply.

There are no warranties, digital media assets provided 'as is.'

On full payment, the client will be granted a non-exclusive perpetual personal use license for the accompanying digital media.

CANCELLATION POLICY:

Cancellations made with 14 or more days notice will not be charged. Please reschedule or cancel online, or email hello@norwichphotostudio.co.uk if you did not book via the website.
Cancellations made with less than 14 days notice will result in forfeiture of 25% of the booking fee, with the remainder being refunded.
Cancellations made with less than 7 days notice will result in forfeiture of 50% of the booking fee, with the remainder being refunded.
Cancellations made with less than 24 hours notice, or in the event of a no-show will result in full charge of the booking fee.

COPYRIGHT:

Image copyright is retained by Norwich Photography Studio/Triple Threat Media Limited, unless otherwise negotiated. Triple Threat Media Limited reserves the right to use images/videos (including the likeness of clients, their family members and pets) for marketing, publication and commercial purposes.

TERMINATION:

We reserve the right to terminate (without refund) any booking which we believe to be in breach of these terms and conditions.

We reserve the right to terminate (without refund) any booking, where the Client or guests of the Client engage in criminal or anti-social behaviour at the studio, and/or are rude or disrespectful to our staff, sub-contractors or to our neighbours.

Force Majeure - For the purposes of these terms & conditions, Force Majeure is an extraordinary event or circumstance beyond the control of Norwich Photography Studio, including but not limited to:

War, strike, riot, crime, epidemic, utility service failure, equipment failure, lock-out, accident, medical emergency, severe illness, act of god, fire, flood storm, malicious damage, or sudden legal change preventing us from fulfilling our obligations under these terms.

Where the Service provider is unable to fulfil it's obligations due to a Force Majeure event, we reserve the right to terminate this agreement. We will not be held liable to the Client for any expenses or loss as a result of any Force Majeure Event, including consequential loss.

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Rapid flash photography may affect individuals who suffer from Photosensitive Epilepsy.
There is no smoking inside the studio.
CCTV may be in operation at the studio for the purposes of crime prevention.
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These terms and conditions are subject to change.